Home / Networking / ​Comcast's Q3 highlights how to navigate customer shifts, end of the cable

​Comcast's Q3 highlights how to navigate customer shifts, end of the cable

Comcast’s third quarter outcomes had been higher than anticipated and the acquainted storyline revolves round how clients are slicing the twine. That storyline is legit, however Comcast’s broadband enterprise is booming and its transfer to embrace and combine over-the-top companies with its X1 platform seems to be paying off.

At a excessive degree, Comcast reported third quarter earnings of $2.88 billion, or 62 cents a share, on income of $22.13 billion, up 5 p.c from a 12 months in the past. Non-GAAP earnings for the third quarter had been 65 cents a share. Wall Avenue was on the lookout for earnings of 61 cents a share on income of $21.82 billion.

As well as, Comcast noticed its enterprise companies unit proceed to ship sturdy progress with third quarter income of $1.eight billion, up 10.6 p.c from a 12 months in the past. However the notable surge within the third quarter, got here from Comcast’s high-speed Web enterprise as income jumped 9.6 p.c.

Comcast’s digital transformation journey:

Comcast added 363,000 high-speed Web clients within the quarter to greater than offset 106,000 video buyer web losses. A 35,000 web loss in voice clients was offset by 42,000 buyer additions for safety and automation.

Should you break these buyer relationships down, it is clear that Comcast is dropping the bundle, however retaining single product clients. Add it up and Comcast is navigating shifts in its buyer base in addition to any firm.


On a convention name with analysts, Comcast CEO Brian Roberts mentioned:

Buyer relationship web provides of 288,000 had been pushed by 363,000 web new Broadband clients, the most effective third quarter in 10 years. Collectively, residential Broadband and enterprise companies income elevated by practically 10%.

Roberts added that the transfer to have a look at its broadband holistically as a product–rebranded xFi–adding new options like parental controls and hooks into the sensible house have paid off. “By aggregating and integrating every part from linear TV, to functions like Netflix, YouTube and shortly, Amazon Prime Video, X1 delivers an unmatched consumer expertise and the broadest vary of content material that underscores the worth of our broadband service,” mentioned Roberts.


The opposite thread value noting is that Comcast’s skill to maintain single product clients allows it to cross-sell one other bundle sooner or later. As an illustration, Comcast’s wi-fi enterprise simply previous greater than 1 million buyer traces. Maybe the broadband and cell bundle is the brand new cable-ish bundle for patrons.

Comcast definitely has its challenges forward. As an illustration, 5G will create a brand new set of broadband opponents. As well as, Comcast nonetheless has to get its networking blocking and tackling down. A series of outages for enterprise clients spurred a standard Comcast chorus. However it’s onerous to depend Comcast out given the way in which it has navigated issues to date.


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About Alejandro Bonaparte

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