MoviePass is about to roll out its new subscription plan, which is able to maintain costs at $9.95 whereas imposing a brand new restrict of three films per thirty days. However evidently the transition hasn’t been going totally easily.
The Verge stories that a number of customers have complained about beforehand canceling their plans, solely to obtain emails from the service suggesting that they have been nonetheless subscribed.
We reached out to a MoviePass spokesperson, who confirmed that there have been “bugs” within the cancellation course of, however mentioned they’ve since been mounted:
On Monday, August 13th, we discovered that some members encountered problem with the cancellation course of. We’ve mounted the bugs that have been inflicting the problem and we now have confirmed that none of our members have been opted-in or transformed to the brand new plan with out their specific permission. As well as, all cancellation requests are being appropriately processed and no members have been being blocked from canceling their accounts. We apologize for the inconvenience and ask that any impacted members contact buyer assist by way of the MoviePass app.
The corporate additionally mentioned that every one members are being given the choice to both choose in to the brand new plan or cancel their memberships. If somebody doesn’t reply by the top of their billing cycle, their subscription might be robotically canceled.
The brand new plan is a part of a broader effort at MoviePass to attempt to get the corporate to profitability. Along with capping month-to-month tickets, the corporate is conserving massive releases off the service for the primary couple of weeks — and apparently, forcing subscribers to choose between only two movies at a given time.